Word of Caution to Our Customers
Any equipment we service/repair/sell
we consider to be "our own equipment" that we are only loaning to you
to use! Because of this philosophy, we want you to know "your problems"
in how you have used, taken care of, or abused "our equipment". We return
parts, o-rings seals, and harsh comments, if necessary, on do's and don'ts.
Also, anyone trying to buy any equipment from us MUST listen first on
how to properly use and clean the equipment - otherwise, no sale - even
at our prices.
The reason is simple.
We make money on service and repair trying to cheat Mother Nature's constant
attempt to destroy everything that is put into her ocean. If she is successful,
you are out thousands of dollars in equipment and a lousy dive trip, and
we are out the few bucks it would otherwise have cost to have prevented
most mistakes from happening.
So, when we return
"our equipment" to you to use and you see the message "please call us
for information", sit down, have a stiff drink and paper and pen available
- school is in session!
Believe me, it is
easier to fix the real Nikonos problems first - what's between your ears
- than to fix water damaged equipment after the fact!
So, just call anytime
between 10:00 A.M. and 6:00 P.M. (CST). We are always willing to answer
any question that you may have concerning any piece of Nikonos equipment
or related accessories. And when you do, remember we are not a "retail"
camera store. The only "high pressure sales" you will get is how to better
use and maintain your equipment.
Southern Nikonos will
ship all camera equipment by UPS Second Day Air to all areas serviced
by UPS and U.S. Mail First Class in areas not serviced by UPS. All shipments
will be insured COD unless other arrangements have been made. Unless otherwise
specified, equipment will be insured for the following values (plus cost
of repairs): Nikonos II, III & IV-A camera bodies $300 each; Nikonos V
camera bodies $400, 35mm lens $100 each; 28/80mm lens $300 each; 15mm
lens $1,500 each; other accessories will be valued accordingly.
for foreign locations will be insured for the maximum value allowable
by U.S. Mail regulations and in U.S. Dollars and will be sent by Air Parcel
Post. Payments must be arranged in U.S. Dollars, payable on a U.S. Bank
or add $15.00 US to the invoice to cover bank transfer charges and taxes.
U.S. Customs declaration will be placed on the outside of each container,
stating the value and description of the contents. If your country taxes
incoming camera goods, the enclosed invoice will indicate that the equipment
is being returned to you having been shipped from your location originally.
Also attached to this invoice will be the original shipping papers, customs
declaration and any other documentation that came with the equipment showing
country of shipping origin.
When shipping your
equipment, be sure to include a note with specific repair instruction
(i.e., annual maintenance, etc.) and include your address and phone number
where you can be reached during the day and evening.
15mm and Nikonos
III owners: When shipping, we strongly recommend that you double box
these items, regardless of what shipping company you decide to use.
All camera equipment
will be returned in the original container it was received providing it
is usable. This will help you to control the additional shipping and handling
charges to you (typically about $3.00).
about all this stuff:
We hope our Warranty
makes sense. Lawyers didn't write it - we did. We want to make money,
but honestly and fairly. Also, we want you to have a good Southern Nikonos
repaired camera, not a pile of ???, well you know, from Southern Nikonos.
Since the Nikonos equipment must not only function mechanically and electrically
as a camera, but must do so with good o-ring seals underwater, our maintenance
and repair must be concerned with both aspects. As such, we must comment
on and warranty each aspect separately from the other to assure you understand
our services. Additionally, water damaged equipment must require their
own comments as well.
So please read the
information in this pamphlet. If you have used Southern Nikonos, don't
forget to pay attention to the notations specifically about your equipment,
which will be either written on the service invoice or on a separate letter
Service Policy On Non Water Damaged Equipment
Only parts replaced
by Southern Nikonos Service Center will be warranted for 90 days from
date of repair, including labor, against defects in workmanship. Unfortunately,
this usually doesn't cover the cost of shipping, either to or from us,
if a problem occurs. If something else breaks or doesn't work the way
you think it should within the 90 days, of course, let us know. Chances
are that you may have to be charged for these repairs, but we will work
with you every way we possibly can.
O-ring seals replaced
by Southern Nikonos Service Center will be those in accordance with the
Annual Maintenance Program (described in this pamphlet) or other seal
replacement as required. Only equipment with seals replaced by Southern
Nikonos will be pressure tested in water before leaving our facility.
So now the problem.
There us no way we can clean, grease, and install user-serviceable o-rings
for you each dive, that's your job. Nor can we insure that you properly
clean off the salt water from the equipment after saltwater use, another
one of your chores. So, what we do guarantee is that we really did pressure
test equipment and that the equipment left our facility watertight. We
also recommend you read the camera instructions before diving. Better
yet, give us a call. But, if you have a problem, we will inspect the o-ring
seals and pressure test the camera in water. If signs of abuse or misuse
are found, the warranty is void. But worse than that, you are out a camera
and we are out the bucks for next year's service of your equipment.
Policy On Water Damaged Equipment
If repairs can be
made to water damaged equipment without part replacement, we will do the
best we can since many water damaged parts with some corrosion present
may be cleaned and usually work for a long time. Sometimes they may fail
before getting back to you by mail. In any event, the o-rings will have
to be replaced.
We will use our best
judgement during servicing to provide to you a camera that will work again
with the least amount of parts replaced.
The parts we replace
we guarantee for 90 days, the parts we clean of corrosion we can't guarantee.
Remember, we can only work on what is left after water damage. Therefore,
a word of caution! After the cleaning of flooded equipment, if you leave
the equipment open in a high humidity area, it can possible "wake up"
rusting and only cause problems to occur.
In any event, we
will work with each customer on a case by case basis to save as much labor
cost if additional part replacement really becomes necessary.
Policy On Used Equipment We Sell
Our one year warranty
is just that. If it really fails to work on its own within one year of
purchase, we will repair it or replace it and pay the postage back to
you. But, if it fails to work because of misuse, abuse, dead batteries,
or poor photographic techniques, we will have to tell you that the problems
are all yours.
Bottom Line of Our Guarantee/Warranty
Well, what is "expressed"
is the above. What is "implied" is that we sincerely want you to get the
most out of your expensive Nikonos equipment that our service and information
can provide. We may find that you may have to have additional o-ring seal
replacement (at additional cost) when all you think you need is a mechanical/electrical
repair, and visa-versa. But, these decisions are yours. Remember, Nikonos
equipment must go "click-click" under water!
Well, like we said,
we hope this all makes sense. We are taught to depend on a buddy when
diving. We hope you feel the same confidence by having Southern Nikonos
service your equipment. By the way, we are divers and photographers, too!